Delivery Information

Where do we deliver?

We deliver to street addresses in New South Wales, the Australian Capital Territory, Queensland, Victoria, South Australia and Tasmania.

We don't currently deliver online orders to Western Australia or the Northern Territory. If you're in one of these areas, or checkout tells you we can't deliver to your postcode, please contact our Customer Service team. We'll help you place your order and talk you through delivery options.

We can't deliver to PO Boxes or parcel lockers.

How much does delivery cost?

Orders of $1,500 or more get free delivery, wherever we deliver.

For orders under $1,500, the charge depends on your order's weight and where you live. Your exact charge is shown at checkout once you enter your postcode.

Small orders (parcels up to 20kg), such as adhesives, grout, tools and accessories:

Larger orders (over 20kg), such as tiles, delivered on a pallet:

Metro areas cover the main cities and suburbs: Sydney, Brisbane and the Gold and Sunshine Coasts, Melbourne, Adelaide, and Hobart and Launceston. All ACT deliveries are charged at $100. All other postcodes are regional.

How long will delivery take?

Your estimated delivery time is shown at checkout once you enter your postcode, and again in your order confirmation email.

Order by 5pm: orders placed before 5pm (Sydney time) on a working day start processing the same day. Orders placed after 5pm, or on a weekend or public holiday, start on the next working day.

Working days are Monday to Friday, excluding public holidays. We don't deliver on weekends.

We'll email you when your order is on its way.

Delivery times are estimates. Busy periods and remote addresses can occasionally add a little time.

How will my order be delivered?

Parcels (up to 20kg) are delivered by Aramex to your door.

Larger orders (over 20kg) are delivered on a pallet by our delivery partner.

Kerbside delivery: pallets are delivered to the kerbside at the front of your property. For safety reasons, drivers can't carry goods inside, up stairs or down driveways, or unpack the pallet.

Before your delivery:

• Make sure the truck can reach your address safely. Narrow or weight-restricted roads, steep driveways and low branches can stop a delivery.
• If access might be difficult, tell us when you order or contact us before dispatch.
• Have a plan to move the goods from the kerb. A pallet of tiles can weigh several hundred kilograms.

If no one is home: the driver may leave the delivery at a safe kerbside spot. If it can't be left safely, it will be returned to the depot and we'll contact you to rebook. A redelivery fee may apply.

What if something arrives damaged?

• Check your order and the pallet as soon as it arrives, before signing or moving it if possible.
• Take photos of any damage, including the packaging.
• Tell us within 48 hours of delivery through our contact page with your order number and photos.
• Please don't fit any damaged tiles. We can't accept claims for tiles once installation has started.

How much does sample delivery cost?

Order up to 6 cut samples for $5, delivered. Samples come by Aramex in 2–5 working days.